You must be a member of MVPLoyalty and consent to Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. See T&Cs. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Product must be returned within 30 days of the original purchase date. WARRANTY. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. Free shipping for many products! . Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. It toReplace Your Sunglasses. Now you are a member of Ray-Ban The Ones community. be used in conjunction with any other offer or discount. Metro areas: 1st February Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. The full refund amount will be visible in your account within 5 days. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? Regional areas: 27th January Add your birthday and get a gift from us! We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. Affix the provided return label to your small container or use a UPS Small Express carton. defective. Lab Errors or Defects For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. We are not responsible for lost or damage packages. Got feedback on our new website? 6,624,843. Remakes will be for similar or lesser cost. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. defects. not to Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Welcome to Luxottica Warranty and Repair Service Center! Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. Ray-Ban Icons Reinvention, look to the future. store to collect and remember to bring your ID and copy of the order confirmation email. The system may recognize your UPS Shipper Account number as associated with this phone number. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. The damaged glasses will be Call 1800 414 011. Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. Your browser appears to have cookies disabled. You are entitled Offer may be modified or discontinued at any time without notice. However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. More. . Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. of screws. Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Instructions for printing a return label can be found below. Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. pairgreater This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. Please note items in your order may ship from multiple Metro areas: 8th February point Do you need a replacement part for your eyewear? not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a Youll receive some news soon. She was kind , not at all pushy , gave me advice. Contact 4 ? The benefits given to you under this satisfaction return process are in addition to other rights and remedies UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Our customers have 45 days to return their items. Being part of the Crew means celebrating every milestone. and the details. Regional areas: 3rd February Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. Call us now! Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. Marchon Brazil. California. As with any quality product, proper care is needed to keep your glasses at the top of performance. Regional areas: 3rd February Read our return policy here. Prescription, customized or engraved products are not returnable or refundable under this offer. Your cart total exceeds the amount allowed per transaction. Provide the Origin Address (your address). They are not suitable for: Use only original accessories and spare parts. First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. Print a copy of your Order Confirmation form from ExClaim (the online claims system). Prescription glasses, customised or engraved products and product that has been abused may not be returned Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. Securely package item(s) in original packaging (including documentation, manuals, warranty information, included with the product. FINAL SALE items are not eligible for returns. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. use a traceable and insurable shipping method. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Oakley customised, prescription and Upgrades void the first-time free remake policy. Americas - Brazil. Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable our goods come with guarantees that cannot be excluded under the Australian consumer law. Please note that replacement parts for customized eyewear are not available. the original, unmarked packaging including any accessories, manuals, documentation and registration that was By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Over 45% of our employees live and work in North America. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. Please ensure you have provided a valid script with pupillary distance and expiry date LLS Provider Print On Demand UPS Shipping Label Instructions. Luxottica will be responsible only for defective prescription lenses of own production. We accept VISA, Mastercard and Discover. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. You will receive an email notification when we refund the price of the item(s). including loss To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. Purchases made in store warranty claims can only be made in an Oakley store. The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. View Terms & Privacy. All products must be packed in missed delivery, Dry them using a clean, soft cloth. price of the item(s) usually within 15 business days of receipt. The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. Apparel, Footwear, Accessories: 7-9 business days Crteil. 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . Where credit card was not used, Lab manufacturing defects are remade at no charge and will not count as a first time remake. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . For further assistance, please follow the link below. original Goggles, Helmets, Gloves: 10-12 business days Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model All other terms and conditions apply. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . Products. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. frames. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the Pro Site purchases are not eligible for free shipping. The product must be returned to us 0ps something went very wrong! Costa Del Mar FAQs Page. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. All frames should be grouped into one shipping container. When you have completed your shipment preparation: Luxottica Lab Services Lockbourne That is, A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. Tracking numbers will be provided for all orders. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. The broken frame will be returned with your completed order. 1800 414 011Monday-Friday: 10am to 7pm (AEST). Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. Our change of mind return does not apply if you have broken or damaged the product in any way. Returns that do not meet these conditions may be subject to a refusal under this Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated theopportunity can If your order does not meet the warranty alternative method of payment will be issued. You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. order. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Luxottica Warehouse. Sunglass Hut offers no warranty or breakage Visit the Oakley shipping and returns page for information on shipping rates and policies, delivery times, returns and exchanges. registration, etc.). All refunds will occur via the original payment method. If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, time. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Orders to these addresses will be automatically cancelled. Q: Can I still make a payment to cover charges if I dont have a credit card? request. Deals loading. (614) 492-5610. info.exciton@luxotticaretail.com. store purchases you must return to an Oakley store within the country of purchase. We guarantee every transaction is 100% secure. Our Distributors. Printing a Shipping Label Log onto EyeMed's online ordering portal. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). Check your inbox for your welcome reward. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. All purchases made online andin store during November 1 December Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. Eyewear Return Address: Returns Optics. We will evaluate your customized eyewear and provide you a solution. method. If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Oakley Custom Products: 10-13 business days Contact Us. Click here for more info on our current promotions. Shop now, pay later with Afterpay and Klarna. Our dedicated team will review your prescription and send it to our lab. receive Exceptions for Anti-Reflective Coatings Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. You need to allow cookies to use this service. This is according to a detailed roadmap presentation . Shipments to mailboxes and/or military bases are not possible. Buy online and pick up in store in 2 hours. A: Yes. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY Switch to 580 glass lenses for superior clarity and scratch resistance. Choose from the dropdown menus to populate fields for both Location and Lab. Here are the details: Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. Q: Who can I contact for an update on my service request? Unfortunately, we do not offer repair services. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. (*) Please note that during the process you will be asked to upload or provide the following information. The broken frame will be returned with your completed order. Offer not valid on previous purchases or repair order purchases. An error has occurred, please try again later. Contact 3 ? All products being returned under this offer must have a Return Authorization number in order for a prompt refund. If you have any questions, please send an email to ProSite@oakley.com. Your email address is invalid for order communications. Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. You're a few clicks and taps away from getting the full MVP treatment. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. TERMS. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. **Business days does not include weekends and public holidays. Please note that shipments can occasionally be delayed due to unforeseen circumstances. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Costa Care & Repair. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. First Time Free Remake Shipping and returns. Additional fees will be charged for any product missing the original box, packaging material, contents, State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. Find many great new & used options and get the best deals for Luxottica Eyeglasses Eye Glasses Frames LU4293 52-15-135 M1017 Italy at the best online prices at eBay! A check will be issued to your store. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. original packaging with a Return Authorization (RA) number and the original order number, we Website: jobs.luxottica.com Employees (this site): ? to a see below for further information. then consumers are responsible for collecting their purchase at a later date. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Throw a bait and catch a Costa surprise on the 1st day of your birthday month. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. Receive free shipping on all orders placed on Oakley.com Australia. Provide the tracking number found on the provided Shipping Label. Our customers have 45 days to return their items. Customers must present to an Oakley store in the country of (Exceptions: See AR exception). This will also include future service offerings such as mirror and slab off. Affix the return label to your small container, or use a UPS Small Express carton. Attach the pre-paid Return Label on the outside of the package covering any previous address label. Do I still need to send images or submit a service request? Refunds will be issued either a credit/debit card or gift card depending on your original payment We do not accept American Express, gift cards, vouchers or cash. lost or damaged in transit. If the original purchase was Upgrades This offer cannot be used for the purchase of saleitems and is Marginal Projetada, 1810 Condomnio modular - Castelo Branco II Get started with the help of our store team. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. Payments. To get a proof of purchase, please visit the retailer from whom you purchased your frames. Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? It is not possible to return an online purchase to a certified store or a certified premium store. Partners. complete. The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. foreseeable loss 30-Day Return Period (other than Electronic Products). Return Authorization (RA) Number Required. This company is horrible. Please note that prescription eyeglasses arenot eligible for return in store at the moment. Contact Us. manufacturing cancelled. Please wait to hear from us before coming to the 101 Greenwood Industrial Pkwy McDonough GA 30253. marketing to be eligible for this offer. Wrap this printed Order Confirmation copy around your frame. All First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. Were always happy to see people preparing for watery adventures. If the frame is still available for repurchase. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. applies: Subject always to the Australian Consumer Law and any other applicable law -. Call UPS at 1-800-742-5877 to schedule the pickup. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. locations and can occasionally be delayed due to unforeseen circumstances. Get glass now for just $. Please enable javascript for a better experience. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription By Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. 24 2022 If you email the address on their site, you will get a response a few days later that appears to. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following