We also ensure all reviews are published without moderation. So they cancled our holiday and refused to give us a refund untill our departure date, which was four weeks later. Luckily I previously downloaded them. CobyMcKee Please could you email your booking and contact details to travelcustomercare@saga.co.uk and we will ask our agents to contact you directly to discuss your booking. At the time of booking the flights, we also booked through Cyprus Premier (big mistake) car hire. That's despite the Package Travel Regulations stating that customers must be offered a reasonable alternative or a refund if an 'unavoidable and extraordinary circumstance' will significantly affect the performance of their package holiday. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. Read more about the traffic light system in our Q&A. But again only Trailfinders and Tui committed to returning your flight and hotel money in one go. Last year, the 178-year-old tour operator went into administration. Purchase of travel firms that have gone bust, by competitors. Thanks. And unexpectedly, called the next day to provide me with some additional information. Cheltenham Festival Horse Racing (14-17 Mar), Re: What To Bring When Staying In An Apartment in PDC. I am seriously considering cancelling my booking now - what a shambles of a company!!! Hi,Thank you for taking the time to write a review. Anyone can write a Trustpilot review. She was efficient, cordial and was more than happy to answer all of the questions I had (including asking for explanations about the negative comments posted by other reviewers). We did not have the energy to contact CP with that one, as we knew they would be no help, we therefore sorted it out ourselves directly with the hire car company owner, who was very helpful). Fly365 - online flight booking - Feb 2020. Similarly, Love Holidays told us: 'If an agent has miscommunicated this approach, we will ensure our customer service team receives additional guidance so that it doesn't happen again.' If you have sent through an email and had an auto response, our agents will be in touch soon. Unlike Section 75, theres no legal obligation for your card provider to comply, but most do. Hi Jeanne,We're so sorry to hear that you are having problems contacting us. They never called. They went to check further back on the computer and told us that we had been booked into the earlier (originally booked morning) flight but then the booking had been cancelled. Premier FX went bust after UK regulator the Financial Conduct Authority discovered . That I can accept - and they laid out 3 options for me to choose. Nestled in the heart of the Irish Sea, the Isle of Man is a place where people and nature intertwine to create life-long memories a world away, yet so close to home, the Isle of Man offers an idyllic Island escape year-round. VAT registration number: GB 720 2576 61. Welcoming artisans from all over the country, our flagship event has been voted the #1 Artisan Market for the past decade. These are Exodus, Explore and Discover Egypt. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. I really want my 8k back !! Don't even bother with Famagusta or Nicosia! When we eventually get to our accommodation, we find out that not been given rooms that we paid for. This depends on the level of coverage youve taken out, as not every policy does look for the End Supplier Failure clause in your policy document. Marmaris Tourism Marmaris Hotels Marmaris Bed and Breakfast Marmaris Vacation Rentals Marmaris Vacation Packages The perfect introduction to the Far East. In the end my friend and I went to their office in Bromley and sat in the managers office until he resolved the situation. According to Retail Gazette 0.4m is owing to HMRC. Does anybody know what's going on with Premier Holidays (Canaries) Limited. Hi John,We're really sorry you are having problems getting through to us. These links are signposted with an asterisk. In the five years to 2018, the Air Travel Trust paid out 10m a year, on average, for the financial failure of travel companies. por ; 18/12/2020 The company is issuing refunds according to a schedule, and claims that all cancellations up to 28 June have now been refunded. This week the government is set to unveil its green list of countries that travellers can visit without quarantine restrictions. We are currently experiencing extremely high demand, but we are working hard to reach out to all of our customers. written by The safest type of holiday in terms of financial protection is a package holiday. When I did manage to get online, all of the documentation, including ABTA certificate have disappeared! Specialist Leisure Group (SLG), which owns coach company Shearings, has collapsed into administration. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892249', '');}, 'log_autolink_impression');villa for next july and have paid 285 deposit by debit card and havent a clue what is going on. I will never ever use cyprus premier holidays againthey were rubbish. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. Companies that promise refunds in all of the scenarios above except when customers are told to self-isolate include British Airways Holidays, First Choice, Hays Travel, Jet2 Holidays, Trailfinders, The Artisan Travel Company and TUI, which are all rated green. 1. Thanks. Date of experience: March 26, 2022. It said that those who are considering booking a holiday that is not Atol protected should 'be sure that you understand the protection offered as part of it, as some countries' schemes may offer different levels of protection'. Thanks. everything seemed to go OK.fortunately passport problem was resolved. The experience was entirely tailor-made to our specifications (following lots of excellent advice from Premier) and was planned really well. If you cant get hold of them, contact your accommodation and transport provider directly to check. To find out more and manage your cookie preferences with us please view our cookies policy. Book your tailor-made holiday to Home with Premier Holidays. We're different: the UK's fifth largest supplier (and now operating in 14 countries globally). In November they altered all the booking references. Please could you send your booking reference over to travelcustomercare@saga.co.uk and the team will chase this up for you. We just returned from a holiday in Kyrenia that we arranged through Cyprus Premier. Booked a villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got. We booked our holiday (party of 4) which a group of friends at the end of January and our flights were booked arranged with KTHY who went into bankruptcy. We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. Save. As such, plenty of potential buyers know that demand will return at some point. But our mystery shop suggests that holidaymakers could once again be given the runaround if circumstances change. The cruise part of the holiday was excellent and we cannot fault it. Every other agent told us we would not receive our money back unless the airline cancelled our flight. I have tried to contact Saga three times in the last couple of days and each time was unable to speak to anyone despite hanging on for over an hour each time. Book Channel Islands & Isle of Man online. Just Go! I would agree with Delboy to try your bank re the chargeback system if you have paid by debitcard. Incio premier holidays gone bust premier holidays gone bust. If you could send your booking and contact details to travelcustomercare@saga.co.uk, we will chase up a response to your complaint.Thanks. Braam . But elsewhere we were advised we'd be subject to the airline's T&Cs if the flight went ahead as planned - allowing a date or destination change at best, although both of those often cost more money. I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. But, according to BEUC, customers had to wait for many months. Travel. Here are 8 tips for writing great reviews. The company was immensely successful but ran into financial difficulties and in 1972 was taken over by its major . Modern Slavery & Human Trafficking Statement. NOT HAPPY SO SENT A LETTER TO THE CEO OF TRAVEL JOHN CONSTABLE NO REPLY. We use cookies on our website. Won't be booking with Saga again. And how do you go about getting a refund? After a hunt around and asking anyone we could see. Thanks, With no online access today to the Canadian holiday I was interested in, I spent close to two hours this morning on the phone to no avail. If your travel insurance . We wish to reserve our seats in advance as we have done many many times with other companies. There was no apology and no real explanation as to why this happened. Over-50s firm Saga has begun to break itself up after coming under pressure from the aggressive American hedge fund run by billionaire Wall Street financier Paul Singer. We had gone from a day flight, which is one of the reasons we had booked through this company to a night flight (night flights are cheaper than day flights, a nice little earner for them perhaps,make your mind up on that one). Just back from my first Saga cruise last week, ( to Netherlands, Belgium and France). Overseas, many other airlines, including Virgin Australia, Compass Airlines and Air Mauritius, fell into administration. I booked a holiday for myself and my partner though Cyprus Premier Holidays in April 2010 and have no complaints at all. Sorry don't know how to post link but someone else will I'm sure. Hays Travel took on more than 2,000 former Thomas Cook employees when it went bust in October last year. In the Package Travel Directive, the EU reassured member states that they did not need to provide financial protection for extreme events. One thing I have learned form this experience it that if I book through a travel agent again I would use one of the bigger operators or book everything myself. Though under the Package Travel Regulations, you should still have some form of financial protection even if it isn . Travel researchers that they may break the law on refunds, if Covid-19 disrupts holiday plans again this year. Although, we are confident that this is not going to happen.'. Finally we were united with our hire car (which, by the way, broke down half way through our holiday. Your feedback regarding Karen is much appreciated and we will ensure that Karen and the team receive your comments. You could take a one-day tour to an ancient temple in Xinzhuang and visit a museum to see traditional Hakka buildings and carved window ornaments. Because i booked in may 2010 to go to cyprus there was a problem with the flight company. . I think giving them one star is being generous. Hi Jean,We're sorry to hear of the issues you have had in contacting us. Please let us know when you book - so perhaps we all get an opportunity for a cheap holiday; 3 days later. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69895031', '');}, 'log_autolink_impression');flights soon. We use dedicated people and clever technology to safeguard our platform. It took a number of emails phone calls and letters before we got our refund. Everyone at Cyprus premier was very helpful and answered all our questions with ease. Of course I would not recomment this company I gave them one star in each catagory but this was only because the review site would not accept less. We were all very disappointed. value for money not worth the price not 4 star more minus 3 written by I did all the chasing to find out what was happening. Truly Holdings was supposed to have repaid all customers by 31 August. Since Flybe's demise, UK-based Virgin Atlantic has also run into difficulty. While its relatively rare, it does happen Flybe and Monarch are just some of the big names that have folded in the last decade. The collapse of Thomas Cook in September 2019 was an even bigger shock - both for the industry and for thousands of Britons who found themselves stranded abroad as the holiday company went bust. We won't be going there again! So once again we had been misinformed (lied to, to shut us up?). Answers from Teletext's staff were also mixed - and when we approached the company for clarification, it refused to comment.
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